Tag Archives: Radiant heat customer service

I Feel That Your Company is one of the Best for Customer Service

Location: Maine

Solution: ComfortTile Floor Heating System

I would like to express my gratitude towards your organization. First of all my name is Rick M., and I live in Maine. I was doing a kitchen floor remodel and living room floor remodel. My wife and I decided to pull up carpet in living room and tile the kitchen. I decided that from talking to others who have done the same, that they experienced cold floors in winter months. I decided to research “radiant heat“. I was at our local Home Depot store and they were all set in selling me their product. I decided to research out electric radiant floor heating on the internet.

Thanks to the Internet I found places that gave me a lot of info.. However, as I filled out your questionnaire at “Warmzone” I was pleasantly surprised at the response I got from Matt. He was extremely pleasant to deal with was extremely knowledgeable of your product, and if he did not know the answer he said so and got the answer I needed. After the purchase of your products (HeatShield floor heating insulation panel and ComfortTile heat cable for under tiles), I started my homeowner installation. I am very handy with my construction abilities. However, I never put in a radiant heat system. In short Matt was able to answer any questions I had come up with (and they were numerous) and keep me rolling along.

Not only was Matt very helpful and knowledgeable about the installation but when I had electrical question about the programmable thermostat, Matt had hooked me up with Dan. Dan effortlessly had me program my thermostat and was working like a charm. My hat goes out to all at Warmzone for your great product and customer service. I feel that your company is one of the best for customer service!!! Thank you Warmzone for the great service.

Rick M.

The Job was Simple to Install

Location: Idaho

Solution: ClearZone Snowmelt System

Thanks for supplying my customer with exactly what they needed. Living in multiple locations, the weather-censored concrete heating system you offer was the perfect match for my Boise, Idaho homeowners. Being new to this type of installation, I expected things to be a little more complicated. A few phone calls after receiving the product within days made the job simple to install.

I would have to say that customer service with your company was by far second to none. I look forward to doing business with you in the future and referring you on to homeowners with snow melting needs.

A sincere thank you,

Cody D. – Owner, Perfection Construction