Tag Archives: Installation training

What Makes Warmzone’s Design and Support Services the Industry’s Best?

Unmatched Support and Design Services – Reasons why Warmzone Heated Driveway Systems are Better than any Other

When shopping for a radiant snow melting, floor heating, or roof deicing system, there are several factors to take into consideration to ensure that you install the best system for your needs and that it will perform the way that you want it to. With so many options out there, it can be difficult for homeowners to narrow down the field of potential system providers. So when it comes to installing a heated driveway or floor, what are the key factors to look for? What factors distinguish one system over another?

Certainly you’ll want reputable, proven system components. For a heated driveway / snow melting system this includes the heating element (cable), snow sensor, and the contactor panel or controller. A quality system begins with quality components. This is an area in which Warmzone excels.

Snow melting system heat cable and components

But a few providers may offer some components of similar quality. So, to further separate the “great” from the “good”, we need to take some other factors into consideration. If you’re sure that you’ve found the highest quality system components, you’ll next need to find out what services are included with those quality components. What role will your provider play in regards to the installation of those top quality components?

Genuine Customer Service versus Customer Service Hype

When it comes to service, too many radiant heat system providers deliver lip service rather than genuine customer service. Few businesses have a trained, dedicated support staff, so installers often end up speaking with sales people or whoever else happens to be free at the time of the call. But radiant heat customers deserve better. Great customer service not only means friendly, technical installation support, but includes accurate system design and layout services.

Example of Warmzone radiant heat system AutoCAD
Example of a snow melting system design drawing.

It is vital that you have a detailed layout of your system. This not only includes a “road map” of how your heating cable is laid out, but also where and how it is wired to the contactor panel and activation device (snow sensor). The system layout must be created by an experienced designer and electrical expert. Professional system designs should also contain all the technical information for your electrician. Every aspect of the snow melting system should be included so that your electrician and installer know every detail prior to installing any heat cable.

Warmzone offers an AutoCAD drawing of the layout with all the technical information necessary to move forward with the installation. System layouts should include proper layout and materials, proper load calculations, breaker sizes, number of breakers, etc. We make sure that your installer and electrician have all the information necessary to begin the install with confidence. And that includes free installation training.

Honestly, what makes Warmzone Different? 

Warmzone’s pre- and post sales support is unmatched. We won’t abandon you after the sale. We answer your questions, evaluate your project needs and then assist you before, during, and after the installation. Here are some specifics that identify why we’re so different:

Pre-sales system designWarmzone provides pre-sales system design services. This is offered to ensure that the system meets all of your requirements. There’s no need to purchase a system and then worry whether it will perform adequately for your specific application and layout. If you choose to move forward with the purchase, Warmzone will include an AutoCAD layout at your request.

Free Installation Training – Knowing how vital the proper installation is, Warmzone provides free installation training for installers and electricians. We’ll cover all the aspects of your specific installation, and we’ll be available if you have any questions during the install. This training is invaluable for installers and a great benefit to homeowners.

Technical Support – While installing a radiant heating system is relatively easy, and the installation manual covers all aspects of the install, sometimes it still helps to talk with an expert. Warmzone has a dedicated staff of support personnel available to answer your call. If an installer or electrician has questions during the installation, he/she can call and speak with an expert who will work with them to resolve the issue at hand.

Programming the Controller – We assist in programming the controller based on ASHRAE standards. (The settings depend on the ASHRAE standards mandated for the specific area where your system is installed.)

Commissioning Large Systems for ServiceWarmzone support experts are also available to assist customers in the startup and commissioning of large systems for service. For example, for a heated runaway truck ramp in the Northeastern U.S., a Warmzone expert not only provided technical support onsite, but commissioned the system after the installation to ensure optimum performance.

Special Equipment – On rare occasions, an installer’s helper may accidentally damage the cable during the installation, but then not mention it so as to avoid repercussions. Then the concrete is poured but the system doesn’t perform as it should. Warmzone has the equipment to locate and repair the cable fault, so there’s no need to tear up a large portion of the driveway. This is a service that few – if any – other providers offer.

Large heated paver driveway

Warmzone installation experts are available to walk installers through the installation process, and they continue to be available after the system is installed. This ensures that all the customer’s questions are answered and the automated system is ready for the first snowfall.

Warmzone focuses on the long term goal of making customers happy rather than just selling snow melting systems. For customers to be satisfied, they need to be treated with respect and work with a friendly support staff that goes the extra mile. With our staff, we can provide consumers with expertise and genuine, personal support services that make them feel more like a partner than a customer.

For details about our products and services, contact a friendly professional today at 888.488.9276.

Warmzone – Number one in Products and Services

While Warmzone has established itself as one of the most trusted radiant heating solutions providers in Northern America, its leadership status is not due solely to its line of renowned, proven radiant heat system components. Warmzone distinguishes itself from other providers through its unparalleled customer service offerings.

Warmzone was founded on the philosophy of providing customers with the industry’s most advanced, proven products at the lowest prices possible. But quality products alone – even when combined with highly competitive pricing – does not guarantee success, which is why Warmzone structured its business to give customers innovative, superior service. While providing professional AutoCAD layouts showing the precise layout and proper materials, the design also includes all the vital system information such as the correct load calculations, breaker sizes, and number of breakers, etc.

Example of Warmzone radiant heat system AutoCAD
An example of a Warmzone radiant snow melting system AutoCAD layout with specs.

In addition to its professional design team, Warmzone also houses a dedicated support staff to assist you during the installation if you choose. (Many radiant heat providers claim to offer this service, but in most cases, that “support staff” is nothing more than salespersons or designers who are asked to multi-task when a customer calls with installation questions. )

By working with Warmzone, I feel like I have the best radiant heat partner working with me, so I never feel alone during the installation process. The designer, engineer and electrician are always there for me if I have any questions or needs.

– Veron Landscaping

Warmzone was very responsive to our needs, giving us a cost effective and simple solution. I would definitely recommend Warmzone to my friends. 

– Richard (Snow melting system customer in Connecticut)

Just wanted to say, I’m most thankful for the extra mile you guys went to ensure the snow melting system was installed correctly and works properly. On a scale of 1 to 10 regarding customer service/customer care, Warmzone receives 10+++ in my book!!! I truly look forward to working with you guys in the future.

– John (Snow melting system customer)

My hat goes out to all at Warmzone for your great product and customer service. I feel that your company is one of the best for customer service!!! Thank you Warmzone for the great service.

– Rick (Floor heating system customer, Maine)


Warmzone Services Include Instructional Radiant Heat Videos

Warmzone consistently leads the pack in terms of providing personal and innovative customer services. Fortunately, Warmzone’s leadership in customer service offerings has forced other radiant heat companies to scramble and improve their services, benefiting radiant heat consumers everywhere. But from its inception, Warmzone has been the clear leader, ranging from its informative website and online documentation and education resources, to premier system design, personal installation support, and free training. Warmzone has proudly raised the customer service bar to benefit all consumers who are considering radiant heat.

Conducting final testing of the heat cable.

Among construction professionals, one of the most valued Warmzone services is the free installation training. Installers can attend courses in person or online via WebEx. In many cases, installers can even arrange to have an instructor provide training on location or supervise the installation in person. After successfully finishing the course, installers receive a certificate of completion. Warmzone can then refer future projects to the “certified” installer as other installation opportunities arise in the area.

Knowing that the proper installation of a radiant heat system is crucial to its success, Warmzone also offers a comprehensive online resource of “how-to” videos on its website. Being able to see the procedures and proper installation techniques in videos has proven to be extremely valuable to contractors and installers. Warmzone strives to make the installation process as seamless as possible for professional builders, and continues to produce informative videos for its popular “Warmzone University” online training and video section.

“Your online videos are sure a great resource for me in the field. If I need, I can pull up a video on my phone to make sure we’re getting things right.”

– Contractor in Utah

Warmzone’s instructional radiant heat videos include topics ranging from cable spacing to wiring the snow sensor and mounting the control unit housing to the contactor panel. To view some of Warmzone’s “how to” videos, visit Warmzone University. Other helpful resources include Warmzone’s HotNews radiant heat newsletters, product specs, informative articles and product documentation.